Privacy policy

When do we collect information?#

We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, or enter information on our site.

The Aisleza plugin#

The Aisleza plugin runs on your own website. It stores no personal data, sets no cookies of its own, and does not send your store’s data to us. Product data comes from your own store. If you put a YouTube video on an in-store screen, YouTube’s privacy-enhanced player loads when that screen starts playing, under YouTube’s own terms and Google’s privacy policy.

The Aisleza Shopify app#

The 3D store runs in your shop’s theme and reads products and the cart straight from Shopify in the shopper’s browser. Our app server (shopify.aisleza.com) holds only what the app needs to work for your shop:

Your shop’s address and the access Shopify grants the app (the session Shopify creates when you install), to show the settings page and save your settings.
Your Aisleza settings: skin, branding, displays, screens, posters, adverts, Store designer and Ava settings. Pictures and videos you upload go to your shop’s own Shopify Files.
Your AI key, if you add one for Ava’s AI conversation: stored encrypted, used only to answer your shoppers’ questions, and never shown in full again.

Ava’s questions. When a shopper asks Ava something, the question goes from your shop to our server to find matching products. With Ava’s AI conversation on, the question, the recent chat and matching product details are also sent to the AI provider you chose (Anthropic or OpenAI) with your own key, under that provider’s terms. We don’t store the questions. To stop misuse, we count questions per visitor for 10 minutes using a one-way hash of the visitor’s address, kept in memory only.

No shopper data. The app doesn’t store shoppers’ names, emails, orders or addresses, doesn’t create accounts and sets no cookies of its own. Requests Shopify sends us about customer data therefore have nothing to return or erase.

When you uninstall, the app’s access ends right away and your AI key is deleted. Your settings are kept for 48 hours so a reinstall restores them; then Shopify asks us to delete everything for your shop, and we do. Encrypted nightly backups are kept for up to 30 days before they expire.

How do we use your information?#

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, browse the website, or use certain other site features in the following ways:

To improve our website so we can better serve you.
To help us respond more effectively to your customer service requests.
To send periodic emails regarding your order or other products and services.

How do we protect visitor information?#

Your private information, such as credit card numbers, social security numbers, and financial information, will not be stored on our servers.

Do we use cookies?#

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Third-party disclosure#

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our rights, property, or safety, or those of others. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links#

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

EU General Data Protection Regulation#

If you are a resident of the EEA, you may have additional rights under the EU General Data Protection Regulation (the GDPR) related to your Personal Data. All services provided and related to aisleza.com are GDPR compliant, including:

California Online Privacy Protection Act compliance#

Because we value your privacy, we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We, therefore, will not distribute your personal information to outside parties without your consent.

Children’s Online Privacy Protection Act compliance#

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act). We do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older.

Online privacy policy only#

This online privacy policy applies only to information collected through our website and not to information collected offline.

By using this site, you consent to our Privacy Policy.

Changes to this privacy policy#

If there are any changes to this privacy policy, we will replace this page with an updated version. It is therefore in your interest to check the Privacy Policy page whenever you access our website so you are aware of any changes which may occur from time to time.

This privacy policy was last modified on November 9, 2026.

Contacting us#

If you have any questions about this privacy policy, you may contact us or email support@aisleza.com.