Troubleshooting

Quick answers to the problems people actually run into.

Shoppers see “closed”#

The store is switched off. Tick Open the virtual store to shoppers on the Store page tab and save. Admins can always preview.

The page shows nothing#

With Inside my theme, the page must contain [aisleza]. Add it, or switch to the Full window layout, which shows the store whatever the page contains.

An aisle is missing#

• Is the category ticked on the Aisles tab?
• Does it have products? Empty aisles are hidden unless Show aisles that have no products is on.
• Was the category deleted? Its row says so; save to clean up.

The store looks blurry or slow on a big screen#

Give it a moment after resizing: quality settles about two seconds after a resize. On very old graphics cards, the shelf wall view is lighter.

3D doesn’t load#

The browser may not support WebGL, or it’s switched off. Shoppers get the shelf wall automatically and can use the list view.

A video won’t play with sound#

Browsers allow sound only after the shopper has interacted with the page. Entering the store counts; iPhones may still refuse, in which case the video plays muted with a Turn the sound on button.

A poster didn’t appear#

Its spot was taken or it no longer fits on that wall. Posters never cover doors, feature walls or each other; try another wall or a smaller size.

Ava isn’t there#

Check Show the “Ask” button and the robot on the Shopping assistant page, and that your Pro licence is active.

AI answers stopped#

The Shopping assistant page shows the last AI problem. Check your key and your provider account; meanwhile the built-in assistant answers.