AI conversations
Connect your own Anthropic Claude or OpenAI key so Ava can hold natural conversations, grounded in your products.
Business and AgencyThis feature is part of Aisleza Pro. See the plans.
What AI adds#
The built-in assistant handles shopping questions well. With AI connected, Ava can also handle open questions (“what would go with a navy hoodie?”, “I need a gift for my dad”) in natural language. Answers stay grounded in the products Aisleza finds, and keep their product cards and Take me there buttons.
Connect a provider#
- Get an API key from Anthropic (Claude) or OpenAI.
- Go to Aisleza → Shopping assistant. Under AI conversation, choose Claude (Anthropic) or OpenAI (the default is Off: the built-in assistant answers).
- Paste your API key. Once saved, the field shows only the key’s last characters; leave it empty to keep it, or remove the saved key.
- Choose the Model. For Claude pick from the list; for OpenAI type the model name.
- Optionally fill in What the assistant should know: facts about your store the AI may use, such as delivery times or returns.
- Save, then ask Ava something in your store to try it.
| Claude model | Good for |
|---|---|
| Claude Opus 5.5 | The best answers |
| Claude Sonnet 5.5 | Balanced |
| Claude Haiku 5.5 | Fastest, lowest cost |
Costs and limits#
- Your provider bills you directly for what Ava uses.
- Each visitor can ask up to 30 questions per 10 minutes, counted by a one-way hash of their address.
- If the provider is slow, refuses or fails, the built-in assistant answers instead, and the settings page shows the last AI problem so you can fix it.
Privacy#
With AI on, each question, the last few messages and a short list of matching products (names, prices, stock, short descriptions) are sent to the provider you choose. Without AI, nothing leaves your site. Mention the AI provider in your privacy policy if you turn it on.